Manager Global Corporate Content Services

London, UK At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products that are a better choice than continued smoking. Ultimately, we want to stop selling cigarettes for good and as soon as possible. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. It is an exciting, ever-changing environment – ideal for the person who is driven, disruptive and dynamic. It you are comfortable with ambiguity and excited by the challenge of shaping things from the ground up, you will enjoy it. There is endless space to develop too, so you are progressing your career as fast as you build our smoke-free future. The Global Communications (GC) Content Studio is a specialist sub-function within Global Communications and supports the business by developing and delivering content-shaped solutions. The role of Manager, Corporate Content Services, centers around the year-round collaborative partnership between the GC Content Studio and the Corporate Communications team. In this role you will act as the senior relationship manager and primary point of contact to the Corporate Communications team, inspiring confidence, overseeing various projects, anticipating needs and maintaining satisfaction. This will also involve the direction and utilisation of in-house and agency resources to fulfil the requirements of the mission. The successful candidate will ideally have in-depth expertise in relationship management, communications strategy, concept development, content direction, resource management and project management. YOUR DAY-TO-DAY 1. Corporate Comms Partnership Management & Relationship Satisfaction: a. Cultivate and manage the relationship between the Corporate Comms team and the GC Content Studio b. Serve their unique needs and collaboratively tailor solutions accordingly c. Present and pitch work, manage senior feedback and navigate complex stakeholder maps d. Proactively address any concerns or issues e. Monitor and measure relationship satisfaction and implement strategies to improve the overall experience 2. Portfolio Planning & Reporting: a. Plan collaboratively with the Corporate Comms team to define clear and measurable goals b. Utilise data driven insights to inform on-going strategic recommendations c. Evaluate the impact of work delivered 3. Marquee Project Leadership & Oversight: a. Oversee and/or direct content-shaped projects, ensuring successful execution and alignment with strategic goals b. Define project scope and deliverables c. Manage timelines and budgets 4. Team Leadership and Collaboration: a. Clearly define roles, responsibilities and performance expectations of available resources and teams (internal and external) b. Coordinate and manage resources as required (project-by-project) c. Foster a collaborative environment where team members share ideas, work together and leverage each other’s expertise WHO WE’RE LOOKING FOR Experience • Experienced in professional partner / client relationship management • Experienced in corporate communications, in particular reputation management • Experienced in using data, research and insights to shape strategic plans • Experienced in devising creative briefs that simplify complex issues • Experience in managing external and internal creative agencies • Experienced in all forms of digital media (paid, owned, earned and share) • Comfortable pitching content-shaped work to VP / Director level stakeholders • Ability to smoothly navigate subjective and contrasting feedback to reach end goals • Experience in senior editorial guardianship • Proven ability to problem solve and have difficult conversations professionally • Used to dealing with ambiguity and has the agile mindset to accept projects and plans will adapt as they develop • An accomplished project leader, using and implementing a range of tools and trackers to maintain operational efficiency, lead upward management and reporting • 10+ years experience in communications, creative, agency or production. Agency experience preferred. Attributes • People first – operating with an agency mindset, you consistently consider the needs of your audience(s), stakeholders and colleagues in equal measure, working in a collaborative and inclusive way • Humble and curious – you acknowledge that you may not have all the answers and seek input and ideas from diverse sources • Growth mindset – you seek out feedback and look for ways to develop yourself and others • Strategic – you see the bigger picture, and use data and creativity to help you paint it for others WHAT WE OFFER Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to deliver a smoke-free future. To join our growing team… Philip Morris International: Delivering a Smoke-Free Future Philip Morris International (PMI) is a leading international tobacco company, actively delivering a smoke-free future and evolving its portfolio for the long term to include products outside of the tobacco and nicotine sector. The company’s current product portfolio primarily consists of cigarettes and smoke-free products. Since 2008, PMI has invested over $12.5 billion to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke, with the goal of completely ending the sale of cigarettes. This includes the building of world-class scientific assessment capabilities, notably in the areas of pre-clinical systems toxicology, clinical and behavioral research, as well as post-market studies. In 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the companies’ IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI’s IQOS devices and consumables and Swedish Match’s General snus as Modified Risk Tobacco Products. As of December 31, 2023, PMI's smoke-free products were available for sale in 84 markets, and PMI estimates that approximately 33 million adults around the world use PMI's smoke-free products. Smoke-free business accounted for approximately 37% of PMI’s total full-year 2023 net revenues. With a strong foundation and significant expertise in life sciences, PMI announced in February 2021 its ambition to expand into wellness and healthcare areas and, through its Vectura Fertin Pharma business, aims to enhance life through the delivery of seamless health experiences. For more information, please visit www.pmi.com and www.pmiscience.com. #LIjobs #LI-Hybrid